Refund Policy

This refund policy explains your rights as a consumer and outlines our guidelines for refunds, in compliance with Australian Consumer Law (ACL). At My Home Pharmacist, we prioritize the safety and quality of all medications provided and strive to ensure that all products meet the highest standards.

Refunds and Returns

Due to the nature of pharmaceutical products, My Home Pharmacist is unable to accept returns or provide refunds for medications once they have left our premises, except in specific circumstances as outlined below. This policy is in place to protect the integrity of the medications and ensure they remain safe for use.

Exceptions

Refunds or replacements may be offered in the following cases:

• Damaged or defective products: If the medication is found to be damaged or defective upon receipt, please contact My Home Pharmacist immediately. We will assess the situation and arrange a replacement or refund if the product does not meet its intended quality or functionality.
• Incorrect items: If you receive an incorrect item (e.g., the wrong medication), My Home Pharmacist will provide a refund or replacement once the error is verified.
• Consumer guarantees: Under Australian Consumer Law, you are entitled to a remedy if a product fails to meet consumer guarantees, such as being safe, fit for purpose, or as described.

Eligibility Criteria

To request a refund or replacement under the terms above:

• You must notify My Home Pharmacist within 48 hours of receiving the product.
• The product must remain unopened and unused, unless the issue relates to damage or defect.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

How to Request a Refund or Replacement

To file a claim for a refund or replacement, please follow these steps:

• Contact My Home Pharmacist at mary@myhomepharmacist.com.au and provide details of the issue, including photos if applicable.
• Return the product in its original packaging if instructed to do so.
• We will review your request and notify you of the outcome within 5 business days.

Compliance with Australian Consumer Law

This policy is compliant with Australian Consumer Law, which protects consumers against unfair practices and guarantees remedies for defective goods. If you believe your rights under ACL have been violated, you may contact My Home Pharmacist or seek assistance from the Australian Competition and Consumer Commission (ACCC).

Contact Us

For any questions or concerns regarding this refund policy, please reach out to My Home Pharmacist at mary@myhomepharmacist.com.au . We are committed to resolving all issues promptly and ensuring your satisfaction with our services.

Conclusion

By shopping with My Home Pharmacist, you acknowledge and agree to this refund policy. We are dedicated to providing safe and effective medications while adhering to consumer protection laws and maintaining the highest standards of service.